FAQs
Can I book over the phone?
Asia Trip Deals offers an online reservation service with a 24/7 customer service available via email and by phone. Our customer service ensures a response within 48 hours, with most inquiries being processed within 24 hours.
You can call Ms. Ashley Nguyen though this phone number (+84) 969 69 8588
Can I book when I get there?
Tours from Asia Trip Deals can only be reserved over the phone, online, or in advance. Since it’s your vacation, we advise you to reserve your excursions and travel services in advance. This will help us to guarantee the reservation.
Can I organize my own group?
Yes, you can. We provide outstanding service and provide for your own party, including our intriguing FOC policy, in addition to our flexibility in customizing excursions to our clients’ individual requests.
Does Vietnam accept credit cards?
The majority of Vietnam accepts credit cards, with acceptance being greater in major cities including Hanoi, Saigon, Da Nang, Nha Trang, Hue, and Hoi An.Visa, Master Card, Diner Club, and American Express are accepted at the majority of eateries, coffee shops, and travel companies. In most locations, there will be additional fees. Numerous ATMs in the large cities listed above are also available for cash withdrawal. However, please make sure you have some local currency on hand if you are traveling to a rural location.
How do I book with my credit card?
Any VISA, Mastercard, or American Express credit—including prepaid—will be accepted by our system as payment.
We will need a copy of the credit card, the cardholder’s identification, and an authorization letter if you use a credit card whose account name differs from the lead traveler’s. In certain situations, we might need more documentation.
Is my credit card safe?
Making a reservation on Asia Pioneer is quite secure!
We make use of Secure Sockets Layer, or SSL, which is compatible with all major browsers, including Microsoft Internet Explorer. Your password, address, and phone number are all encrypted by SSL, and only you and the credit card companies may see your credit card information. One of the top suppliers of SSL certificates is what we utilize. Your payment card information is not stored in our database. For the transaction, they are transferred straight to the payment gateway.
How far in advance can I book?
Due to the service’s availability, we advise making reservations as soon as possible! For the most recent rates, please send an email to our Customer Service.
When do I receive confirmation of my booking?
The majority of tours are confirmed when they are booked. Nonetheless, within 72 hours, certain activities will be verified. For additional help, please get in touch with our Customer Service if confirmation or anything else is not received within 72 hours.
What do I do with the voucher?
The voucher contains essential instructions on how to do the activity as well as the activity provider’s contact details. Kindly adhere to this information. You will need to print your voucher and carry it with you.
If you don’t have any means to print your voucher, please contact our Customer Service who will try to fax it to you. Without the voucher, you may not be permitted to take the tour. In most cases, the local provider will require you to redeem this voucher or show a valid photo ID for verification. Please check the Important Information section of your voucher, as there may be separate instructions.
Where do I exchange my voucher?
Please make sure you follow the crucial instructions on your voucher. You will often need to redeem this coupon and present a legitimate photo ID for verification from the local supplier.
