I was a female solo traveller and from my first email, I was made to feel important. I detailed the countries I wanted to go to and the time frame. You can also tell them all the things that you want to see and do. I had nothing specific so I left it to my consultant, Helen. She only had 1 month to organise for me to go to Thailand, Laos, Vietnam and Cambodia for 4 weeks.
Over a short time she came up with an itinerary. We worked through this with a few small changes – but I always felt that nothing was too much trouble for them to sort out for me. If I did not understand something, it was explained to me. I received all the necessary information to do my visas online and all the internal flights and travel were organised. I did not want 5 star hotels so went with 3 star. It was great, all the hotels were right in the middle of the action, were very clean and friendly – after all, you are only sleeping there a short while so gives you more to spend on your holiday. Even once you are into your holiday Helen was still in contact with me to make sure everything was as expected. Again, if you wanted a change along the way, they were only too happy to fix for you. My final itinerary became my nightly bible read so that I knew what was expected the next day. I got to meet with Helen when I reached Hanoi which was really nice.
I was so impressed with their service that I endeavoured to inform all the people I encountered along the way about their capabilities. I always felt very safe wherever I went and it was great being picked up from the airport & taken back. A great service if you want this.